Comments on: One Month Later: The HP OfficeJet 8500

By: Tom

Tom — Mon, 04 Apr 2011 04:43:27 +0000

I used to love HP. But DON’T BUY the Hp Officejet Pro 8500A Premium. When scanning it skips pages. If you put 10 pages in the scanner all 10 will go through separately but through HP magic only 9 or 8 pages are scanned. This is a known issue and has not been fixed. I wasted $300 for this printer and I am considering never buying another HP product. Yes, I have had the two brand new machines and both have the same problem. You have been warned.

By: Gerald

Gerald — Tue, 08 Feb 2011 02:17:55 +0000

Long term test – using 3 HP Officejets 8500 in our office. After 15-18 months ALL have failed (one doesn’t power up, another makes strange noises and randomly stops working, the third one shred paper consistently).

It’s a pity, because it was a good printer while alive. After 15 years of being a loyal HP printer customer, we are now seriously looking into alternatives.

Fortunately in Europe the legal manufacturer’s warranty is 2 years, so we got it fixed, but everything was very annoying and a huge loss of time.

By: John K

John K — Tue, 02 Nov 2010 20:02:48 +0000

This machine may be very echo friendly right up until it breaks down. We have seen at least 20 of these and similar HP units in our shop for service over the last three months. All out-of-warranty. They are getting broken paper feed mechanisms, and the phantom jam issue. Parts are not available for these units and HP has never been able to address the Phantom Jams (I have read everything I can find on this issue from HP and other sources). Once this unit is out of warranty, if it breaks down you can junk it. I don’t know how echo friendly a print unit is that has to be replaced in a year. (note, a lot of people had these issues under warranty, and HP replaced their unit. Some of these people had their replacements develop the same problems, and at least one person had a third unit develop the SAME problems). As a professional engineering technologist with 20 years experience, I would NEVER recommend ANY HP products that use this same paper feed mechanism.

By: Romelia Chern

Romelia Chern — Fri, 07 May 2010 09:55:23 +0000

very nice, i enjoyed reading your post

By: DARREN BLAKEMORE

DARREN BLAKEMORE — Sun, 21 Mar 2010 20:48:02 +0000

Brand new out the box 8500 never printed- ”
paper jam, open the printer access door” !! No results off and on hold hash and 6 together when starting, just a couple of the web advice tips I have tried…….so far rubbish sending it back to buy a kodak or something???
Anyone help before I do ?

By: Raul X. Garcia

Raul X. Garcia — Mon, 15 Feb 2010 15:13:26 +0000

This printer is a joke and HP tech support is a even bigger joke.

Look around for a better machine.

By: EasyEcoBlog

EasyEcoBlog — Fri, 04 Dec 2009 01:19:08 +0000

I have a HP Officejet Pro 8500 non wireless version. So far so good.

The one annoying ‘feature’ is that it has to warm up, check cartridges, etc for about 2 minutes every time!

Another NON eco friendly point is that they do not want you to refill or reuse the cartridges. It states that on the cartridge packaging. The vast majority of ink carts end up in the landfill!

It does use very little power in Off mode, as verified by my killawatt.

By: James Shafer

James Shafer — Sun, 25 Oct 2009 20:30:32 +0000

I replaced a HP7210xi with the 8500 – NO FAX COVER PAGES! What a situation. I hope HP will offer a software upgrade to give us FAX Cover pages.

By: Bill Allen

Bill Allen — Wed, 30 Sep 2009 03:52:02 +0000

My experience with this printer so far has been horrible. First everyone tells you how easy the wireles setup is, yes it is simple connecting it to the network but when you install the software it never finds the printer on my network and the SSID is enabled. I have had to do the search by I/P address for all four laptops. Plus you have to hard code the I/P address because every time the router reboots all the wireles connections sometimes get new I/P addresses and if that happens you loose the printer. I have four laptops all running XP PRO SP3 with all known updates. All four of the laptops can print to the printer, no problems printing. Two of the laptops can scan with no problems, two cannot scan at all and both get the exact same extended error codes. I spent hours on chat with HP and got nowhere. I need HP LEVEL 2 support but I can’t get the chat people to pass me up the ladder. I have a Linksys WRT300N router with the latest firmware. I also updated the firmware on the 8500. I use the windows firewall only and have followed all the HP instructions to add programs and ports to the firewall, still not working. There also seems to be an issue scanning from multiple machines, if I scan from laptop1 and then turn around a try a scan on laptop2 if fails and say its in use, a few retries later and it starts working again on laptop2. Another issue is the lack of cover page software for faxing. I can’t believe there is no ability to create a fax cover page on this 8500 with all of its features.

I replaced a HP officejet 7410 that worked great, I replaced it because it would not power up so I decided to replace it with the 8500. The 7410 had fax cover page software.

I am really unhappy with this printer, HP support and the HP Software that it came with.

I have had many HP Officejets going all the way back to the 500 and currently I have 3 HP printers.

The most problems that I have ever had with the printers has always been software related.

By: Scott H

Scott H — Fri, 14 Aug 2009 23:03:31 +0000

I must have had 2 bad machines! I picked the 8500 up from Office Max yesterday and noticed when I tried to scan (and fax) 20 pages [multiple times] it would skip pages. The feeder was fine but for some reason the scanner didnt pick up the pages. I took it back and got a replacement. This one had a similar problem AND when I moved it from my chair to its final resting spot I noticed a pool of black ink on under the printer. Honestly, I like HP but Im a little concerned that the 3rd time may NOT be a ‘charm’ so Im looking for another brands solution. The Epson appears to be nice but the CPP seems to be higher than HP.

I just wish the unit worked as it was designed since Ive now spent 2 days dealing with this…ugghhh!